Right of withdrawal

The Customer has the right to withdraw from the purchase contract for any reason whatsoever, without the need to provide explanations and without any penalty, except in the cases of exclusion foreseen in point IV below. To exercise this right the Client must send Antichi Sapori di Sicilia a communication within 14 days from the date of receipt of the Products.

This communication must be sent by registered letter with return receipt addressed to:

Antichi Sapori di Sicilia
c.da Granatello Ciappola 35/B
91025 Marsala (TP)

The Customer Service of Antichi Sapori di Sicilia will, once the communication has been received, open a file for the management of the return and will communicate to the Client instructions on how to return the Products, which will be done by the courier indicated by Antichi Sapori di Sicilia itself.

The right of withdrawal is governed by the following conditions:

I. The right applies to the purchased Product in its entirety; therefore if the Product is composed of more than one component or part it is not possible to exercise the right to recede only on part of the purchased Product.

II. In the case of exercising the right of recess Antichi Sapori di Sicilia will reimburse the client the entire amount of the returned goods, excluding shipping costs where foreseen, within 14 days from the date on which the communication of recess was received, without prejudice to the right of Antichi Sapori di Sicilia to suspend payment of the reimbursement until the effective receipt of the goods. Refunds will be made using the same method of payment used by the Client, unless the latter has expressly requested a different method. In the case of a bank transfer it will be the Client's responsibility to provide the bank details on which to obtain the refund (account holder, name and address of the bank and IBAN).

III. Also in order to guarantee the gratuitousness of the return pursuant to article 8 below, the Products must be returned in the same box in which they were received.

IV. In addition to the cases indicated in the Foreword (non-consumer customer and / or requesting an invoice), the right of withdrawal is excluded in the following cases, pursuant to art. 59 of Legislative Decree 21/2014:
- order of Products made to measure or clearly personalized;
- order of Products that are likely to deteriorate or expire rapidly;
- order of sealed products that are not suitable to be returned for hygienic reasons or related to the protection of health or that have been opened after delivery.

With reference to the cases of exclusion of withdrawal listed above, the Customer, in particular, is informed and accepts that among the Products that "risk deteriorating or expiring rapidly" are all the Products since the characteristics and qualities of these types of Products are subject to alteration also as a result of improper storage. Therefore, for reasons of hygiene and protection of the Customers, the right to withdraw is applicable only to Products purchased on the Website which can be returned to Antichi Sapori di Sicilia and put back on the market without danger to the health of the consumer.

In cases where the right to recess is excluded, Antichi Sapori di Sicilia will return the purchased Products to the Customer, charging him/her for the shipping costs.

Free return in the case of exercising the right to withdraw
As a more favourable condition for the Client, Antichi Sapori di Sicilia will pay the shipping costs for the return of the Products in the case of exercising the right of withdrawal.
In order to benefit from this free shipping, the Client who intends to exercise the right of recess must follow the procedure indicated in the preceding article 7 and wait to be contacted by Antichi Sapori di Sicilia to agree on the return of the Products to the courier.