Right of withdrawal
The Customer has the right to withdraw from the purchase contract for any reason, without the need to provide explanations and without any penalty, except in the cases of exclusion provided for in point IV below. To exercise this right, the Customer must send Antichi Sapori di Sicilia a communication within 14 days from the date of receipt of the Products.
This communication must be sent by registered letter with return receipt, addressed to:
Ancient Flavors of Sicily
c.da Granatello Ciappola 35/B
91025 Marsala (TP) - Italy
The Customer Service of Antichi Sapori di Sicilia will provide, once the communication has been received, to open a file for the management of the return and to communicate to the Customer the instructions on how to return the Products, which will take place by courier indicated by Antichi Sapori di Sicilia itself.
The right of withdrawal is governed by the following conditions:
I. The right applies to the Product purchased in its entirety; therefore, if the Product is composed of several components or parts, it is not possible to exercise the withdrawal only on part of the Product purchased.
II. In case of exercise of the right of withdrawal Antichi Sapori di Sicilia will refund the customer the full amount of the returned goods, including shipping costs where applicable, within 14 days from the date on which the notice of withdrawal was received, without prejudice to the right of Antichi Sapori di Sicilia to suspend the payment of the refund until the actual receipt of the goods. The refund will be made using the same payment method used by the Customer, unless he has expressly requested a different method. In case of transfer, the Customer will provide the bank details on which to obtain the refund (account holder, name and address of the Bank and IBAN).
III. Also in order to guarantee the free return pursuant to Article 8 below, the Products must be returned in the same box in which they were received.
IV. In addition to the cases indicated in the Introduction (non-consumer customer and / or requesting the invoice), the right of withdrawal is excluded in the following cases, pursuant to art. 59 d.lgs 21/2014:
- order of Products made to measure or clearly personalized;
- order of Products that are likely to deteriorate or expire rapidly;
- order of sealed Products that are not suitable to be returned for hygienic reasons or related to health protection or that have been opened after delivery.
With reference to the cases of exclusion of withdrawal listed above, the Customer, in particular, is informed and accepts that among the Products that "risk deteriorating or expiring rapidly" all the Products are included as the characteristics and qualities of these types of Products are subject to alteration also as a result of inappropriate storage. Therefore, for hygienic reasons and protection of Customers, the right of withdrawal is applicable only for Products purchased on the Site that can be returned to Antichi Sapori di Sicilia and put back on the market without danger to the health of consumers.
In cases of exclusion of the right of withdrawal, Antichi Sapori di Sicilia will return the Products purchased to the Customer, charging the same shipping costs.
Free Return in case of exercise of the right of withdrawal
As a condition of greater favor for the Customer, Antichi Sapori di Sicilia keeps fully at its own expense the shipping costs for the return of the Products in case of exercise of the right of withdrawal.
In order to benefit from this free shipping, the Customer who intends to exercise the right of withdrawal must follow the procedure indicated in article 7 above and wait to be contacted by Antichi Sapori di Sicilia to agree on the return of the Products to the courier.
Warranty and Defects of Conformity
In case of lack of conformity of Products sold by Antichi Sapori di Sicilia, the Customer must immediately contact Customer Service using the appropriate contact form accessible on the Site through the "Customer Service" tab.
The legal guarantees provided for in articles 129, 130 and 132 of the Consumer Code apply to the sale of the Products. The Customer is entitled, at his choice and on condition that the type of Product allows it, to restore, without charge, the conformity of the Product by repair or replacement, or to an adequate reduction in the price or to the termination of the contract. The Customer loses these rights if he does not report the lack of conformity to Antichi Sapori di Sicilia within two months from the date on which he discovered the defect, provided that it is not a Product that by its nature is perishable or subject to expiration in a shorter period, in which case the defect must be reported within this reduced term.
Errors and limitations of liability
The information relating to the Products provided through the Site is constantly updated. However, it is not possible to guarantee the complete absence of errors for which therefore Antichi Sapori di Sicilia cannot be held responsible, except in cases of willful misconduct or gross negligence.
Antichi Sapori di Sicilia reserves the right to correct errors, inaccuracies or omissions even after an order has been sent, or to modify or update the information at any time without prior notice, without prejudice to the Rights of the Customer under these General Conditions and the Consumer Code.
Except for willful misconduct or gross negligence, any right of the Customer to compensation for damages or to the recognition of compensation is excluded, as well as any contractual or non-contractual liability for direct or indirect damages to persons and / or things, caused by the non-acceptance or evasion, even partial, of an order.
Any complaint must be forwarded to Antichi Sapori di Sicilia using the appropriate contact form accessible directly on the Site through the "Customer Service" tab, or by registered letter with return receipt to the following address:
Ancient Flavors of Sicily
c.da Granatello Ciappola n.35/B
91025 Marsala (TP) - Italy
Antichi Sapori di Sicilia undertakes to respond to all requests received within a maximum of 7 working days.
Applicable law and place of jurisdiction
The sales contract between the Customer and Antichi Sapori di Sicilia is concluded in Italy and governed by Italian law. For the resolution of disputes relating to the interpretation, execution or termination of these General Conditions or individual purchase orders if the Customer is a consumer within the meaning of the Consumer Code, the court of his municipality of residence or domicile if located in the Italian territory will have exclusive jurisdiction; in all other cases, the territorial jurisdiction is exclusively that of the Court of Marsala, any other competent court excluded.